Please review our terms before you reach out:

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1. We do not process returns on printed, washed or decorated merchandise. Tip: Inspect your garments before decorating them.

2. You must return defective merchandise to us with a piece of tape indicating the flaw’s location.

3. We do not accept returns on discontinued items or merchandise that is more than 30 days old.

4. You must make all claims for shortages or damages within 72 hours of receiving the merchandise.

5. Without a valid return authorization number, our warehouse will not accept returns.

6. Please include a copy of your invoice to ensure we can issue you a proper credit within two weeks.

7. All returned or refused shipments are subject to a 20% or $25 (whichever is greater) restocking charge, in addition to both outbound and return freight costs.

8. We do not provide cash refunds.

9. If we did not process your order accurately, we’ll cover the original freight and send a call tag for the incorrect merchandise.

10. Please note that products that are considered non-returnable are noted as such on their respective product page, the inventory quantity will be underlined in orange. These products include but are not limited to: closeout items, face covers, items received directly from the vendor, items that receive a sample discount, etc.